Credit Card Use / Payment Methods hannabrowne.com accepts the following credit cards for online purchases through the Worldpay Secure Payment Gateway • VISA • MasterCard • Delta • Switch • Solo

Your credit card company will apply the current exchange rate at the time your charge is processed. Certain credit card fees/commissions may apply. Please Note: We must deliver goods to cardholder's address, no exceptions. If your delivery address and cardholder address differ, your order will NOT be dispatched.

3D Secure
We've made our site even more secure.
At hannabrowne.com your security is our highest priority, so we offer an additional step to give you peace of mind and make you feel safe using your card online. 3-D Secure acts like a Chip & Pin for your online purchases and protects you by asking for a secret password. The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.

Delivery / Shipping
Shipments are either made through Parcelforce Worldwide (Royal Mail) , Independant Courier or by our own delivery vehicles. Consignments can be tracked from the moment they are despatched to their final destination. Average delivery time is between 2 -3 days however this will depend on availability of item.
Postage & packing (including insurance) rates are as follows:
Northern Ireland & Southern Ireland (N.I. & R.O.I.) £3.95 - (Euro rates will vary with exchange rates)
Great Britain Mainland & Channel Islands £3.95
If you are outside UK or Ireland please contact us for delivery and product costs based on your currency.

Engraving/Personalisation
You may order items that can be engraved or personalised. For further information pleasecontact us
The engraving process takes three weeks; please consider this additional time requirement when placing your order. Please order carefully, as engraved items are not returnable.

Returns & exchanges
Should your package be damaged in transit, HannaBrowne.com will replace or refund - free of charge - your purchase. Claims must be made within seven (7) days of receipt of damaged goods. We may request a photograph or return of goods to substantiate the claim. No items may be returned to us without our prior consent.
If your shipment does not arrive within 21 days of purchase please contact us for further information. If the package is determined to be lost, we will reship at no extra charge or refund the full purchase price.
 

You may cancel your order in writing (email, fax or letter) within seven (7) days of receipt of goods for a full refund of the purchase value, provided the goods are returned to us unused, in good condition and in the original packaging. Shipping charges and customs duties are non-refundable; and, return shipping charges are the responsibility of the purchaser. Any goods returned after this seven- day period (other than faulty or damaged items) will be subject to a 20% restocking and administration charge.
Hanna & Browne reserve the right to make a charge for the reshipment of goods if a package is returned to us due to failure of delivery.

Warranty Information
Some items on our Web site have a manufacturer's warranty. To obtain a written warranty for any of these items, send a specific written request using the contact form here
 

Conditions of Use and Disclaimers
When you use this Web site, you are automatically agreeing that both your access to the site and your use of it are:
• Subject to the terms and conditions in this legal notice, which may change at any time without notice.
• Subject to all applicable laws.
• Undertaken at your own risk.

The display of goods on the web site is not an offer for sale but an invitation to treat. A potential purchasers response will constitute an offer to purchase that we reserve the right to decline. No offer will be accepted until payment has been taken.

Any information found on the Hanna & Browne website is intended for guidance only. The web site, products, price and availability described are subject to change without notice. All purchases from Hanna & Browne are subject to Northern Ireland Law. Hanna & Browne reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the site.

Prices, Descriptions and Measurements
Whilst every effort has been taken to provide complete, accurate and up-to-date information on our Web site, it is not possible to ensure that our site is completely free of human or technological errors. Hanna & Browne reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. It should also be noted that all measurements and colours shown are approximate and a slight variation may exist in the actual goods.
Whenever a group image has been used the item described is the item being offered for sale.

Security and Privacy
Whenever you shop with hanna-browne.com we obtain from you the information we need to complete your transaction. At no time will hanna-browne.com share this information with third parties for marketing purposes. The secure payment process is handled by Worldpay, an industry standard with Secure payment processing.